Customer survey shows good average satisfaction rate, improvement points identified
Omron is dedicated to offering our customers automation technologies which drive innovation in manufacturing, as well as quality products and customer support. To get more insight into the current state of customer satisfaction, and to identify ways to improve the customer experience, we carry out customer surveys on a regular basis.
At the end of 2017, a large-scale customer satisfaction survey was held among Omron Europe customers in 14 countries across the EMEA region. An online questionnaire was sent to a large number of contacts, where they could express their level of satisfaction with Omron, our performance compared to other manufacturers, as well ranking the importance of the different aspects of Omron’s service.
Here is a summary of the results and findings from the survey.
- Our average customer satisfaction rate based on the survey is 8.4, higher than the average benchmark rating of 8.1. Compared to other manufacturers, the respondents also identified that the level of technical support, customer service and product quality were clearly in our favor.
- 85% of the respondents agreed with the statements that we make our customers happy by keeping our promises, and 90% said that we are easy to approach. Omron also has a strong image in proactively solving problems and contributing to the society thanks to our innovations.
- 75% of the respondents identified themselves as Omron promoters. To complement the quality of our product solutions, customers were very happy with the technical support that Omron offers.
If you would like to give us feedback regarding product quality, technical support or customer service, please contact us.