Backoffice & Planning Employee | OMRON, Europe

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Backoffice & Planning Employee

As Backoffice & Planning Employee you will be responsible for providing all support for the Omron Product Care Centre (PCC) team including the Product Care Centre Manager. The team is located in Den Bosch at De Voerman. You will be reporting directly to the PCC Manager.

Omron Product Care Centre

As Backoffice & Planning Employee you will be responsible for providing all support for the Omron Product Care Centre (PCC) team including the Product Care Centre Manager. The team is located in Den Bosch at De Voerman. You will be reporting directly to the PCC Manager.

Duties and responsibilities:

  • To follow-up and support the return and shipping process for warranty and non-warranty as well as quality related parts that are related to the PCC;
  • To support and enhance PCC colleagues;
  • Responsible for the day-to-day planning and priorities of the repairs;
  • Invoicing to (Omron internal) customers;
  • Be the centre of communication for all PCC related activities (usage of IT tools to ensure that all needs are updated and accomplished);
  • Backoffice Support will then per type of activity update the appropriate ‘System’ and share with the necessary stake holders;
  • Link with the customers and OMRON colleagues when the situation demands so;
  • Product Care Centre Business status and dashboard update;
  • Manage and implement the escalation process when needed;
  • Giving direct support and assistance to the PCC Manager.

Education, skills and experience:

  • Experience in working with a ERP (preferably);
  • Previous experience as a Logistic Employee as preferable complement;
  • Advanced skills in Office tools and software as preferable complement;
  • Local language advanced skills (spoken and written) and English skills (spoken and written);
  • Good communication skills and easiness of working with colleagues internally and all over Europe;
  • Driving license class B.

Our Offer

  • Work in a successful, sales-oriented, international company;
  • Always the latest innovative technology;
  • Development opportunities within the company;
  • Communication needed tools.